Privacy Policy / Term & Conditions
1.  Return & Refund policy
All bags will be inspected / checked by the seller before ship out, to ensure all items shipped later are in good conditions.
 
The return & refund policy is only valid within 5 working days from the date of purchase . After these 5 working days no return or exchange service will be accepted.
 
All requests will be inspected and processed within 5 working days after receiving the buyer. Owner will notify buyer of the return/refund progress through Whatsapp / Email / Calls / Messenger.
 
1.1  Return / Refundable when;
-  The wrong product shipped by the seller , only valid within 5 working days from the date of purchase.
-  Damaged / Defective Product by the selleronly valid within 5 working days from the date of purchase.
-  Damage caused by postal/courier serviceonly valid within 5 working days from the date of purchase.
    * Take a clear picture and send it to us

 
1.2  Non Return / Non Refundable when;
-  Wrong product / item(s) ordered by buyer.
-  Product / item(s) damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
-  Product / item(s) damaged by misuse or activities other than the intended purpose change of mind
-  Non refundable requested will be entertain for any wrong delivery location selected by buyer
    * you might need to top up for the different of delivery charges, if any caused.

 
1.3  General Return Conditions
In order for a return to be accepted, it must meet the following conditions:
-  The product must be unused and unworn.
-  The product must be in its original state and packaging with the original tags attached.
-  Sticker on the box should not be removed or altered in any form.
-  Returned products are inspected by our Quality Assurance Department. If there is any increased damage to the product Material  &  Hardware destruction, defect, or deviation, we won’t fully refund the cost of any increase damage products.


1.4  Non Compensation / Compensation Status 
-  Parcel lost by Third-Party signers are not accepted
    * Unless authorized to the third-party.
-  Call center exchange address
-  
If
any items in this parcel are missing , please do not hesitate to contact us immediately 
    * Prove to us that you recorded CCTV & 
Took a clear picture and send it to us.


1.5  Cancelation Policy
-  We do not accept any cancellation.

 
2.  Delivery
The “ West Malaysia ” expect within ( 2 - 4 ) working day to receive product as well.
The “ East Malaysia ”  expect within ( 4 - 8 ) working day to receive product as well.
We will process and ship out your order in between 1 - 3 working days, but its could take longer time if during any sales or promotion event period. Appreciate for your patients & understanding.
 
 
We will ship all orders via Pos Laju Express , City Link Express or J&T Express , depending on your location and you will receive a tracking code from us by the end of the day after item ship out.
 
You can select shipping tracking link below to check the shipping status or you may need to contact Courier Service company with the tracking code provided for more information in case there are delays in delivery or other issues.
 
   -  Pos Laju Express       https://www.pos.com.my/
   -  City Link Express     https://www.citylinkexpress.com/MY/Tracking.aspx
   -     J&T Express                       https://www.jtexpress.my/track.php
 
Product/ Item(s) will not be ship out if found any wrong shipping location selected.
( you might need to top up for the different of shipping charges, if any ) .
* Please check & select the correct shipping location either “ East Malaysia ” or “ West Malaysia ”


3.  PRIVACY POLICY
3.1  Collected Information
We only collect the information’s that needed for the registration procedure at our website or when fill up the registration form on the site. The information that we gathered are voluntarily submitted by the customers to us. We collect customer's personal information during the account registration on our site on our site.

 
3.2  Personal Identification Details
Your personal identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping in our site and also to update our customers with our latest news of updates/changes, promotions and events.

 
3.3  Confidentiality
Your personal information such as credit cards details, bank account numbers are well kept secret and confidential with us. We will never share any of your personal details to any third party. Our sites do apply appropriate security application in order to keep all the customers information safe at all time.

 
3.4  Changes to our Privacy Policy
DT BAG & FASHION BOUTIQUE have the rights to do any changes/updates Privacy Policy contents without giving prior notice to the customers.  Do keep track on the Privacy Policy page on our website.

 
3.5  Security
Our company website do applies appropriate security application in order to prevent the leaking customers' personal identification details from third parties, illegal disclosure and hackers. However bear in mind that any information transmitted through Internet is NOT 100% guaranteed safe and secure.

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