Privacy Policy / Term & Conditions
1.  Return & Refund policy
All bags will be inspected/checked by owner before ship out, to make sure all items ship later is in good conditions.
 
Return & refund policy only last for 5 working days from purchase date. No any return or exchange service will be accept or entertain after this 5 working days.
 
All requests will be inspect & will be process within 5 working days after received request from buyer. Owner will notify buyer for the status of return/refund progress by Whatsapp / Email / Calls / Messenger.

“ Pre-Order ” product / item(s) after placing an order no refund or exchangemight need 30-45 working day to receive parcel. However, we will try our best to ship out your belong(s) as soon as possible.

 
1.1  Return / Refundable when;
-  Wrong product shipped from owner, only last for 5 working days from purchase date. 
-  Damaged / Defective Product owner, only last for 5 working days from purchase date.
-  Damaged cause by post / courier services owner, only last for 5 working days from purchase date.
    * Take a clear picture and send it to us

 
1.2  Non Return / Non Refundable when;
-  Wrong product / item(s) ordered by buyer.
   * We have two options for bags, Ready Stock Bags and Pre-ordered Bags. Please check clearly before make an orders.
-  Product / item(s) damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
-  Product / item(s) damaged by misuse or activities other than the intended purpose change of mind
-  No refundable request will be entertain for any wrong shipping location selected by buyer
    * you might need to top up for the different of shipping charges, if any caused.

 
1.3  General Return Conditions
In order for a return to be accepted, it must meet the following conditions:
-  The product must be unused and unworn.
-  The product must be in its original state and packaging with the original tags attached.
-  Sticker on the box should not be removed or altered in any form.
-  Returned products are inspected by our Quality Assurance Department. If there is any increased damage to the product Material  &  Hardware destruction, defect, or deviation, we won’t fully refund the cost of any increase damage products.


1.4  Non Compensation / Compensation Status 
-  Missing parcel by Third-party signers are not accepted
    * Unless authorized to the third-party.
-  Call center exchange address
-  
If there
 are any missing item in this parcel , please do not hesitate to contact us immediately 
    * Proof record CCTV & 
Take a clear picture and send it to us.


1.5  Cancelation Policy
-  We do not accept any cancellation.

 
2.  Delivery
The “ West Malaysia ” estimated within 2-4 working day to receive product for the non pre-order items as well.
The “ East Malaysia ”  estimated within 4-8 working day to receive product for the non pre-order items as well.
We will process and ship out your order in between 1-3 working days, but its could take longer time if during any sales or promotion event period. Appreciate for your patients & understanding.
 
“ Pre-Order ” product / item(s) after placing an order no refund or exchangemight need 30-45 working day to receive parcel. However, we will try our best to ship out your belong(s) as soon as possible.
 
We will ship all orders via City Link Express , Pos Laju Express or J&T Express , depending on your location, and you will receive a tracking code from us by the end of the day after item ship out.
 
You can use shipping tracking link below to check the shipping status, or you may need to contact Courier Service company with the tracking code provided for more information in case there are delays in delivery or other issues.
 
   -  Pos Laju Express       https://track.pos.com.my/postal-services/quick-access/?track-trace
   -  City Link Express     https://www.citylinkexpress.com/MY/Tracking.aspx
   -     J&T Express                       https://www.jtexpress.my/track.php
 
Product/ Item(s) will not be ship out if found any wrong shipping location selected.
( you might need to top up for the different of shipping charges, if any ) .
* Please check & select the correct shipping location either “ East Malaysia ” or “ West Malaysia ”


3.  PRIVACY POLICY
3.1  Collected Information
We only collect the information’s that needed for the registration procedure at our website or when fill up the registration form on the site. The information that we gathered are voluntarily submitted by the customers to us. We collect customer's personal information during the account registration on our site on our site.

 
3.2  Personal Identification Details
Your personal identification details are used to process your order of the products, customize your profile information, internal usage with legal requirements, update your status of online shopping in our site and also to update our customers with our latest news of updates/changes, promotions and events.

 
3.3  Confidentiality
Your personal information such as credit cards details, bank account numbers are well kept secret and confidential with us. We will never share any of your personal details to any third party. Our sites do apply appropriate security application in order to keep all the customers information safe at all time.

 
3.4  Changes to our Privacy Policy
DT BAG & FASHION BOUTIQUE have the rights to do any changes/updates Privacy Policy contents without giving prior notice to the customers.  Do keep track on the Privacy Policy page on our website.

 
3.5  Security
Our company website do applies appropriate security application in order to prevent the leaking customers' personal identification details from third parties, illegal disclosure and hackers. However bear in mind that any information transmitted through Internet is NOT 100% guaranteed safe and secure.

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